Clinical Grievance Tribunal & Dispute SuiteEscrow Arbitration
Objective mediation console examining GPS telemetry, Start/Exit OTP timestamps, and digital care logs.
BK-10239EARLY_EXIT / PROTOCOL_BREACH
Customer: Anita Roy • Disputed Nurse: Rajesh Kumar, RN (Suspended)
Frozen Escrow Value₹2,118
Customer Grievance Report
"Nurse arrived 40 minutes late (10:40 AM) and abruptly departed at 12:20 PM without administering scheduled oral medications to my bedridden mother. Left patient unattended before family returned."
Nurse Defense & Telemetry Audit
Claimed personal medical emergency arose at home; says he verbally informed patient before departing.
Check-in at gate: 10:38 AM • Departure geofence trigger: 12:21 PM • Shift deficiency: 1 hr 40 mins.
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